Terms & Conditions

1. Introduction

Welcome to Shipwize Services Ltd and Circles Logistics Ltd ("we," "us," "our," or collectively "the Companies").

These Terms and Conditions ("Terms") govern your access to and use of our services — including the websites shipwize.com and circlesja.com, our mobile applications, the customer portals at dashboard.shipwize.com and dashboard.circlesja.com, our logistics tracking and notification systems, and any related digital platforms (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

These Terms are governed by the laws of Jamaica, including the Electronic Transactions Act 2006, the Consumer Protection Act 2005, and all other applicable local and international regulations.

2. Scope

These Terms apply to all users of our Services, including:

• Registered account holders and guest users
• Individuals, businesses, and agents using Shipwize or Circles platforms
• Any party accessing our Services through a mobile app, web browser, or third-party integration

These Terms do not apply to third-party websites, services, or applications that we do not control, even if linked from our platforms.

3. Definitions

• Account – a unique profile you create to access our Services.
• Affiliate – an entity that controls, is controlled by, or is under common control with either Company.
• Authorized Collector – a person you name on your Account as allowed to collect your packages on your behalf (Section 10 D).
• Companies / we / us / our – Shipwize Services Ltd and Circles Logistics Ltd, both headquartered in Kingston, Jamaica.
• Content – any text, images, data, or other materials available through our Services.
• Order – a confirmed shipment, delivery, or logistics request placed through the Services.
• Pickup Branch – the branch or pickup zone your Account is assigned to, where your packages are held for you to collect.
• Services – all digital and physical logistics services provided by the Companies, including shipping, package handling, delivery, and related offerings.
• Signed-in Device – a phone or tablet on which our mobile application is signed in to your Account.
• Suite Number – the personal identifier we issue you, which forms part of the U.S. shipping address you use when you buy online.
• User / you / your – any individual or entity accessing or using our Services.

4. Eligibility and Account Registration

To access certain features, you must create an Account. By doing so, you confirm that:

• You are at least 16 years of age;
• All registration information you provide is accurate, current, and complete;
• You will keep your account credentials confidential and notify us immediately of any unauthorized use;
• You are legally capable of entering into a binding agreement in your jurisdiction.

Your Account carries a Suite Number that identifies your packages. Anything shipped to that Suite Number is treated as yours, so keep it to yourself and to the senders you intend to use it. You are responsible for what arrives under it.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Our Services

Shipwize and Circles provide logistics and courier services including but not limited to:

• International and domestic package shipping and forwarding
• Customs brokerage and documentation assistance
• Real-time shipment tracking
• Pickup and last-mile delivery
• Consolidated freight and bulk shipping solutions

Alongside those, we operate the digital platform you use to manage them: these websites, our customer portals and mobile applications, and the systems our staff use to receive, manifest, bill, and release your packages. Access to the digital platform is provided as part of the Services and on the same terms.

Depending on the application you are using and where the feature is offered, your Account also lets you choose between pickup and home delivery, ask to collect from a different branch, name authorized collectors, turn on two-step sign-in, see and sign out the devices signed in to your Account, download copies of your invoices, receipts, and monthly statements, open a branch's address in a maps application, and close your Account. The conditions for those features are in Sections 10, 11, 12, and 18. Not every feature is offered in every application at the same time, and we may add, change, or withdraw a feature.

The rate estimator — both the one on this website and the one in the customer portal — gives an estimate based on the weight, declared value, and commodity you enter. It is not a quotation and does not bind us. The amount payable is the one on your invoice, calculated when the package is actually weighed, classified, and billed.

Service availability, pricing, and features may vary by location and are subject to change without notice. We will make reasonable efforts to communicate material service changes in advance.

6. Orders, Payments, and Fees

All Orders placed through our Services are subject to the following conditions:

• Pricing: Prices are quoted in Jamaican Dollars (JMD) or US Dollars (USD) as displayed. Taxes and duties may apply.
• Payment: Accepted methods include credit/debit cards, bank transfer, and approved digital wallets. Payment is due at the time of Order confirmation.
• Customs & Duties: The recipient is responsible for all applicable import duties, taxes, and customs fees unless explicitly included in the quoted service fee.
• Refunds: Refunds are subject to our Refund Policy. Contact us within 14 days of an issue for review.
• Disputed Charges: Contact us at info@shipwize.com before initiating a chargeback. We aim to resolve disputes within 10 business days.

7. Store Credit, Rewards Points, and Referrals

Your Account may hold balances that reduce what you pay us. They are account benefits, not money we hold on your behalf.

• Store credit is applied against charges on your account. Every adjustment is recorded with its reason, and the record cannot be edited afterwards.
• Rewards points are earned as packages are paid for — one point per package once its payment completes, counted once per package. Points can be redeemed for store credit at a rate we set and can change; the rate applied is the one in force when you redeem.
• Referral credit is earned when someone signs up with your code and their first package arrives in Jamaica — not when they sign up. Until then the referral is recorded as pending. A referral code cannot be used on your own account, and each referred customer can be claimed only once.
• Promotional offers apply within the dates and conditions stated in the offer. Where more than one benefit could apply to the same charge, we apply the one most favourable to you rather than stacking them, and a charge is never reduced below zero.

These balances are tied to your Account and are not transferable to another account. We apply them against what you owe us rather than paying them out, except where a refund is due under our Refund Policy or the law requires otherwise. Balances arising from error, abuse, or fraud may be reversed. Where we correct a balance we record the correction and the reason for it.

8. Package Status Notifications

We tell you when your packages move. Some of this is automatic; one part of it is optional and needs your consent.

A. Email

Email about your account and your shipments — your welcome email, package status updates, receipts and invoices, password resets, security codes (including the sign-in codes described in Section 11), notices that a security setting on your Account has changed, and confirmation that your Account has been closed — is part of the service. Keep a working email address on your Account; we are not responsible for a message you do not receive because the address on the Account is wrong, full, or filtering us.

B. WhatsApp

WhatsApp package notifications are optional and additional. They do not replace email, and turning them off changes nothing else about your Account.

• Consent is double opt-in. Ticking the box on our website, in our mobile application, at sign-up, or at one of our counters does not switch notifications on. It sends you one WhatsApp message asking you to confirm. Notifications begin only when you confirm inside WhatsApp.
• What you get: a message when a package is Received In Miami, Arrives In Jamaica, is Ready for Pickup, or is Delivered to Client, telling you the status, the tracking numbers, and your Suite Number. Packages reaching the same stage together are combined into one message.
• Withdrawal: you can turn it off the same ways you turned it on, or by replying STOP in WhatsApp.
• Your number: you are responsible for giving us a number you control and for keeping it current. If you give us a number that later belongs to someone else, tell us — we cannot know.
• Carrier charges: standard carrier or data charges may apply to you, depending on your mobile plan. They are yours to pay.

C. Push notifications in our mobile applications

If you allow notifications on your device, our mobile applications can alert you about your packages. Some of those alerts are push notifications we send through Google's Firebase Cloud Messaging and, on Apple devices, Apple's push notification service; others are produced by the application on your device from your package list. To send push notifications we keep a registration for each device, linked to your Account. Signing a device out from your list of signed-in devices, changing your password, or closing your Account removes those registrations, and a device registers again the next time you sign in on it. You can turn notifications off at any time in your device's settings.

D. Delivery is not guaranteed

WhatsApp messages are carried by a third party, Meta Platforms, and push notifications by Google and Apple, over networks none of us controls. We do not guarantee that any notification will be delivered, or delivered on time. Notifications are a convenience. Your Account remains the authoritative record of where your packages are, and you should not rely on a notification arriving before collecting a package, meeting a deadline, or avoiding a charge. We are not liable for a loss caused by a notification that was delayed, duplicated, or never arrived.

Your use of WhatsApp itself is governed by Meta's own terms, which we do not control.

How the data behind these notifications is handled is set out in our Privacy Policy.

9. Customs Documents and the Forms on This Website

Shipping into Jamaica needs paperwork, and the paperwork has to be true.

• You are responsible for the accuracy and completeness of every declaration you make to us or through us — the description of the goods, their value, and the identity and tax details of the person the shipment belongs to.
• Where you authorize us to act as your agent in clearing goods through the Jamaica Customs Agency, that authorization is limited to the shipments it names and can be withdrawn in writing.
• We may be required to give your declarations and supporting documents to customs authorities and brokers, and we will.
• Verification documents you upload to your Account are held with your customer record and are used for shipment verification and customs compliance.

The forms on this website are filled in and turned into a PDF in your browser, on your own device. What you type into them is not submitted to us by the form; downloading a form does not file it, send it to us, or verify your account. Submit the completed form to us the way the form itself, or a member of our staff, tells you to. The one exception is address suggestions: when you type an address, the text is sent to a third-party address-lookup service so it can offer matches, as described in our Privacy Policy.

Creating an account in the customer portal works the other way round. There, the USPS authorization form and the customs authorization form are filled in from the details you have just entered and are shown to you to check before you go any further. Confirming them is part of creating the account: when you confirm, they are signed with your name, filed to your customer record, and treated as your authorization. Read them before you confirm — what they say is your declaration, and you are responsible for it. You can download your own copies at the same time.

A misdeclaration can lead to delay, seizure, penalties, or prosecution by the authorities, and those consequences fall on you.

10. Pickup, Home Delivery, and Authorized Collectors

Your packages are held for you at your Pickup Branch unless you have chosen home delivery. This section sets out how you can change that, and who can collect for you.

A. Your Pickup Branch

Your Account is assigned to a Pickup Branch, and our staff manage that assignment. Where your application offers it, you can ask to collect from a different branch; you can also ask us directly. A request is not itself a change: we notify our staff by email, and the change takes effect when they move your Account. Until then your packages continue to go to your current branch, and a package that has already been sent to a branch may have to be collected there.

B. Home delivery

Instead of collecting from a branch, you can ask us to deliver your packages to an address in Jamaica.

• Where delivery is free. Delivery to an address in Kingston or St. Andrew is free. Delivery elsewhere in Jamaica is available, but additional charges may apply, and any delivery charge is added to what you owe and shown on your invoice.
• Store credit, rewards points, and referral credit. Choosing home delivery does not change these. Store credit, rewards points, and referral credit are earned, held, and applied in the same way whether your packages are delivered to you or collected from a branch.
• When it starts. When you switch to delivery, change your delivery address, or switch back to pickup, we notify our staff by email so that they can set your Account up accordingly — for delivery, by moving your Account to our delivery zone. The change takes effect when they have done so, and until then your packages are handled as before.
• Your address and directions. You are responsible for giving us a complete and accurate address and directions, and for keeping them current. We share your name, contact number, delivery address, and directions with the staff member, driver, or courier who makes the delivery.
• Making the delivery. Delivery days and times are not guaranteed. We may decline, postpone, or stop deliveries to an address we cannot reach safely or find with the details given, or where a package needs to be paid for, inspected, or signed for in person, and we may then hold the package at your Pickup Branch instead.

C. The six-month rule

You can change your delivery preference — pickup or delivery, and your delivery address — once every six calendar months, counted from your last change: a change made on October 10 allows the next one from April 10. Requests to change your Pickup Branch follow the same rule. A change our staff make at your request counts as a change. Delivery directions are not covered by the rule and can be updated at any time. Before you confirm a change, the application tells you the date of the next one you will be able to make. If your circumstances change inside the six months — you move home, for example — contact us; we may make the change for you at our discretion.

D. Authorized collectors

You can name up to fifty people who may collect your packages for you. For each one you give us their full name, and you may also give their phone number, the type of identification they will show (driver's licence, passport, national ID, or voter ID) and its number, and whether they may collect all of your packages or only one.

• Their consent is your responsibility. These are another person's details. By adding someone you confirm that they have agreed to be named, that you have told them we will hold their details and show them to our staff when they collect, as described in our Privacy Policy, and that the details are correct.
• What we show. We show you only the last four characters of an identification number. Our staff see the full number so that they can check it at pickup.
• Release at pickup. An authorized collector must show valid identification in the name on your Account's list, matching the type and number you gave where you gave them. We may refuse to release a package if the identification does not match, if we have reason to doubt the person's identity or authority, or if the package must first be paid for, and we are not responsible for a refusal made in good faith.
• Once released. A package released to a person who showed identification matching your list is treated as collected by you. What happens to it after that, and anything your collector does at our counter, is your responsibility.
• Keeping the list current. Remove anyone who should no longer collect for you. A removal takes effect when it is saved; we cannot undo a release made before then.

11. Account Security, Signed-in Devices, and Passkeys

You are responsible for keeping your password, your email account, your sign-in codes, and the devices you sign in on secure, and for everything done through your Account by anyone using them. Tell us straight away if you think someone else has used your Account.

• Changing your password signs your Account out of every device, including the one you made the change on, and removes their push-notification registrations. You then sign in again with the new password.
• Two-step sign-in is optional. When it is on, signing in to our mobile application with your password on a device your Account has not already verified sends a six-digit code to the email address on your Account; the code works once, for ten minutes, and only a limited number of wrong attempts are allowed. Turning the setting on or off needs your current password, and we email you whenever it changes. It currently applies to password sign-in in our mobile application; it does not apply to passkey sign-in or to the customer portal. A device is asked for a code again if you sign it out from your list of signed-in devices or it has not been used for sixty days.
• Signed-in devices. Your application can list the devices signed in to your Account, with each device's name, platform, application version, and when it signed in and was last used, and lets you sign out any of them, or all but the one you are using. A device you sign out loses access at its next request and stops receiving push notifications. We keep these records for security, as described in our Privacy Policy.
• Passkeys. Where your device supports them, you can sign in with a passkey instead of your password. The passkey is kept by your device or its password manager, and we hold only the public part needed to check it; anyone who can unlock your device may be able to use it, so keep your device locked and remove passkeys you no longer want.

These features reduce the risk of someone else using your Account; they do not remove it. If we reasonably suspect that your Account or a device is being misused, we may sign it out, require you to verify your identity, or suspend access until the matter is resolved. We are not responsible for loss caused by someone using your credentials, codes, email account, or devices, except to the extent the loss results from our own failure to take reasonable security measures.

12. Invoices, Receipts, and Statements You Download

Your Account lets you download your invoices and receipts, and a monthly statement of your account, as PDF files.

• They are copies. Each file is produced from our records at the time you download it, by our systems or by the application on your device. Our records are the authoritative account of what you owe and what you have paid. If a downloaded copy differs from them, our records prevail, and we will correct an error in either when we find it.
• They show a moment in time. A statement shows each invoice with the status it has when you download it, so the same month can read differently later. Jamaican-dollar figures are converted from U.S. dollars at the exchange rate recorded on the document or, where none is recorded, the rate in force when the copy is produced.
• Keep them safe. A downloaded file contains your name, Suite Number, and account details. Once it is on your device or you share it, keeping it secure is your responsibility.
• Do not alter them. You may not alter a document we produce or present an altered copy as one of ours.

13. Prohibited Items and Uses

You agree not to use our Services to ship, handle, or facilitate:

• Illegal substances, controlled drugs, or contraband
• Weapons, firearms, ammunition, or explosives
• Counterfeit, pirated, or intellectual property-infringing goods
• Perishable goods without prior written authorization
• Hazardous materials unless certified and pre-approved
• Any goods prohibited by Jamaican law, US regulations, or destination-country laws

We reserve the right to inspect, refuse, return, or dispose of any shipment that violates these restrictions, and to report such shipments to the appropriate authorities.

14. Acceptable Use of Our Digital Platform

You may use our websites, customer portals, and applications only for your own dealings with us, and you agree not to:

• Sign in to, or try to reach, an account or records that are not yours, or let anyone else use your credentials;
• Use bots, scrapers, or other automated means to access the platform, other than our own applications used as intended;
• Try to get around a security control, a rate limit, or a check that tells a person from an automated script, or test the platform for vulnerabilities without our written permission;
• Interfere with or overload the platform, or copy, decompile, or reverse-engineer our applications except as the law expressly allows;
• Give us false details, including a false delivery address or someone else's details as an authorized collector without their agreement.

Rate limits. To protect your Account and the platform, we limit how often certain actions can be repeated in a short time — among them signing in, requesting and entering sign-in codes, changing your password or security settings, signing devices out, changing your delivery details or authorized collectors, and closing your Account. An attempt over the limit is refused, and the application tells you how long to wait before trying again. We set and change these limits without notice.

If we reasonably believe the platform is being misused, we may block the requests concerned, suspend the Account involved under Section 18, and report the matter to the appropriate authorities.

15. Liability and Limitations

To the maximum extent permitted by applicable law:

• Loss or Damage: Our liability for lost or damaged shipments is limited to the declared value of the goods or the applicable service fee paid, whichever is lower, unless additional insurance was purchased.
• Delays: We are not liable for delays caused by customs authorities, weather, third-party carriers, civil unrest, or other events beyond our reasonable control.
• Indirect Damages: We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the Services.
• Service Interruptions: We do not guarantee uninterrupted or error-free access to our digital platforms.
• Notifications: We do not guarantee the delivery or timeliness of any email, WhatsApp, or push notification, as set out in Section 8.
• Estimates: The rate estimator is indicative only and does not bind us to a price.
• Collection and Delivery: We are not liable for a package after we have released it to you or to an authorized collector who showed identification matching your list, or delivered it to the address and in line with the directions you gave us, or for refusing in good faith to release a package under Section 10 D.
• Account Security: We are not liable for loss caused by someone using your credentials, sign-in codes, email account, or devices, except as set out in Section 11.
• Downloaded Documents: Where a downloaded invoice, receipt, or statement differs from our records, our records prevail (Section 12).
• Third-Party Applications: Directions, maps, travel times, and other information shown by a maps application or other third-party service are that provider's, not ours, and we do not guarantee them.

Nothing in these Terms excludes liability for death, personal injury, fraud, or any other liability that cannot be excluded under Jamaican law.

16. Intellectual Property

All content on our Services — including logos, trademarks, software, text, graphics, and design — is owned by or licensed to the Companies and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any of our content without our prior written consent.

We grant you a personal, limited, non-exclusive, non-transferable, and revocable licence to install and use our mobile applications on devices you own or control, solely to use the Services. The licence ends when your Account is closed or your access is terminated. The terms of the app store you download an application from also apply to it; the store's operator is not a party to these Terms and is not responsible for the application or for supporting it.

Any feedback, suggestions, or ideas you submit to us may be used by the Companies without obligation or compensation to you.

17. Third-Party Services

Our Services rely on third parties, and parts of what you see come from them. WhatsApp notifications are carried by Meta Platforms. This website embeds a Google map on the branch locator, uses a third-party address-lookup service for address suggestions, and loads Google Analytics when analytics is enabled. Our platform is hosted by third-party cloud providers, and payment, carrier, and customs-brokerage partners handle their own parts of a shipment. The current list of the providers we use is in our Privacy Policy.

The customer portal relies on fewer of them: it uses Cloudflare Turnstile to check that a sign-in, sign-up, or password-reset attempt comes from a person, and its sign-up page loads country-flag images from a public image host. It carries no analytics, no advertising technology, and no embedded map.

Our mobile applications use Google's Firebase Cloud Messaging and Apple's push notification service to deliver push notifications (Section 8 C). Where an application lets you get directions to a branch, it hands the branch's address to the maps application on your device, such as Google Maps or Apple Maps; from then on you are using that provider's service under its own terms, and we send it nothing about you or your Account.

We are not responsible for the practices, content, availability, or reliability of such third parties. Use of third-party services is subject to their own terms and privacy policies, and we encourage you to review these before engaging with them.

18. Termination, Suspension, and Closing Your Account

We may suspend or terminate your access to the Services at any time and without prior notice if:

• You breach any provision of these Terms;
• We reasonably suspect fraudulent, unlawful, or abusive behavior;
• We are required to do so by law or regulatory order.

A. Closing your Account yourself

You may close your Account at any time: in our mobile application, under Password & Security, or in the customer portal where it offers the option, or by contacting us (see Section 21). Closing in the application takes three confirming steps: it asks for your current password, asks why you are leaving — you choose a reason from a list and may add a comment of your own — and asks you to confirm. The reason is kept with your closed Account record and used as our Privacy Policy describes.

An Account cannot be closed while money is owed on it, including for a package delivered but not yet paid for, or while a package is still on its way to you, waiting to be collected, paid for but not yet collected, or held for follow-up. Settle the balance and collect your packages first, or contact us.

B. What closing does

Closing takes effect immediately and cannot be undone from the application. It ends sign-in to your Account, signs out every device and browser, removes the devices' push-notification registrations, revokes your passkeys, turns off two-step sign-in, removes your authorized collectors, and archives your Account. We send a confirmation to the email address on your Account. Closing does not by itself withdraw a WhatsApp notification consent; you can withdraw that at any time as described in Section 8 B.

C. What closing does not do

Closing is not the deletion of every record about you. Your invoices, receipts, payment history, package and customs records, and the identity details the law requires us to keep for customs and tax purposes are retained for as long as applicable law requires and then disposed of, as described in our Privacy Policy, which also explains how to ask us to erase what the law does not require us to keep.

Do not ship anything further to your Suite Number once your Account is closed. Upon termination or closure, outstanding obligations — including payment of fees or outstanding shipments — remain enforceable. Unused store credit, rewards points, and referral credit are settled in line with Section 7 and our Refund Policy.

19. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Jamaica.

Any dispute arising from or relating to these Terms or our Services shall first be addressed through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Kingston, Jamaica, in accordance with the Arbitration Act (Jamaica).

Nothing in this section prevents either party from seeking urgent injunctive relief from a court of competent jurisdiction.

20. Indemnification

You agree to indemnify, defend, and hold harmless the Companies, their Affiliates, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising from:

• Your use of the Services;
• Your violation of these Terms;
• Any shipment you arrange that causes harm or violates applicable law;
• Any declaration or customs document you submit that proves to be false or incomplete;
• Any person you name as an authorized collector, or any delivery address or directions you give us, including a claim by that person that they did not agree to be named;
• Anything done through your Account by someone using your credentials, sign-in codes, email account, or devices;
• Your infringement of any third-party rights.

21. Contact Us

For questions, requests, or concerns about these Terms, please contact:

22. Changes to These Terms

We may revise these Terms periodically to reflect operational, legal, or regulatory updates, and when we add, change, or withdraw a feature of the Services. The latest version will always appear on our websites, and the "Last Updated" date at the top of this page is the date it took effect. If we make material changes, we will notify users by email or in-app notice before the new terms take effect. A change needed to comply with the law or to protect the security of the Services may take effect sooner. Continued use of our Services after such notice constitutes acceptance of the revised Terms. If you do not accept a change, stop using the Services and close your Account under Section 18.

The October 12, 2026 revision added Sections 10 (Pickup, Home Delivery, and Authorized Collectors), 11 (Account Security, Signed-in Devices, and Passkeys), 12 (Invoices, Receipts, and Statements You Download), 14 (Acceptable Use of Our Digital Platform), and 23 (General), added push notifications to Section 8 and closing your Account to Section 18, and renumbered the sections in between.

23. General

• Electronic communications. You agree that we may give you notices, invoices, receipts, statements, and other documents electronically — by email, in your Account, or in our applications — and that they satisfy any requirement that they be in writing, as the Electronic Transactions Act 2006 allows.
• Entire agreement. These Terms, our Privacy Policy, and any terms shown to you for a particular service or offer make up the whole agreement between you and us about the Services.
• Severability. If a court or arbitrator finds any part of these Terms unenforceable, that part is applied to the fullest extent allowed and the rest remains in force.
• No waiver. If we do not enforce a provision at once, we have not given up the right to enforce it later.
• Assignment. You may not transfer your Account or your rights under these Terms. We may transfer ours to an Affiliate or to a successor to our business, and our Privacy Policy explains what that means for your data.
• Survival. Provisions that by their nature should continue after your Account is closed or your access ends — including those on payment, liability, indemnification, records, and disputes — continue to apply.