Get some quick answers

See some of the commonly asked questions below:

1. What size package can I receive through Shipwize?

You can receive packages of just about any size. What you have to keep in mind is that we use air freight only. Large items that we often ship for account holders include computers, electronics, car parts, ready-to-assemble furniture etc.

2. How long does it take to receive mail and packages?

Deliveries are done either the same day or the next business day after the cargo is cleared at the airport. From the time your package gets to the mailing address, it is usually takes 3-5 business days to be delivered to the office in Mandeville.

3. How do you deal with Customs Duty?

Shipwize Services will pay Customs Duty and Customs GCT at the airport for all packages entering Jamaica. However, such packages are billed cash on delivery (COD). In certain cases, we will ask the account holder to prepay customs duty prior to customs clearance.

4. Are my packages insured?

All packages will be insured at a cost of US$1.00 for each US$100.00 of declared value or portion thereof. Proof of delivery to our Miami office is required for all insurance claims. We do not accept liability for glass and ceramics that are not packaged properly.

5. Is there anything that I cannot receive through my Shipwize account?

Items considered to be Dangerous Goods by Aviation Regulations will be put on hold in Miami and will not be sent to Jamaica. These items include all aerosol cans and hazardous chemicals. If in doubt, please call us before shipping such items.

6. Does Shipwize provide pick-up service in Miami?

We can provide pick-up service for packages that you want sent to you in Jamaica. This service is at an additional cost, quoted on an individual basis.

7. Does Shipwize offer online purchasing services?

Yes. For both members and any other persons who wish to access that service.